How 911 Calls Work in Owen Sound: Inside the Region's Emergency Communications Centre
Owen Sound Police Chief Craig Ambrose explains how 911 calls are queued, answered, and routed — and why hanging up to redial slows things down.
When a 911 call is placed anywhere in Owen Sound — or across the 28 municipalities and two First Nations communities served by the Owen Sound Emergency Communications Centre (OSECC) — it lands in a queue managed by trained communicators working out of a regional dispatch hub operated by the Owen Sound Police Servi…
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